Contact us
Email support@protambola.com. For game issues, include your registered email, the game code and a short description of what happened. For purchase questions, include the order ID shown on your store receipt.
Never send your password, PIN, one-time passcode or full payment-card details to support.
Common questions
How do I join a game?
Open Join Game in the app, enter the host's code and follow the on-screen steps.
How do I claim a prize?
Mark the called numbers on your ticket and submit an eligible claim from the live game screen.
How do I request account deletion?
Visit our account deletion page for the steps.